Logistics Policy

Ship time
After you successfully place an order, we will usually ship it to you within two working days. You will receive two delivery emails with the tracking number of the order in the email. You can copy the tracking number to check the real-time status of the order on the tracking order page of the website.


Delivery time
Goods shipped from China.Because it is an international logistics distribution. So the delivery time of the goods is about 5-20 days, it depends on your area.


Shipping fees
Within countries and regions where we support delivery. Shipping is free on all your purchases in our store.


Countries and regions that support delivery
United States, United Arab Emirates, Ireland, Estonia, Austria, Australia, Bulgaria, Belgium, Poland, Denmark, Germany, France, Philippines, Finland, Colombia, Netherlands, Canada, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Malaysia, Mexico, South Africa, Norway, Portugal, Japan, Sweden, Switzerland, Cyprus, Saudi Arabia, Slovakia, Slovenia, Thailand, Spain, Greece, Singapore, New Zealand, Hungary, Israel, Italy, United Kingdom, Vietnam


Order not received
If you have not received your order, please contact us immediately at cocomystery@outlook.com and we will help you. Please contact us within 7 days of not receiving the package as this will ensure an investigation with the courier and help resolve the issue as quickly as possible.


Change shipping address
Before delivery, you can contact us by email to change the address and provide a new address. Address changes are not supported if the item has already been shipped.Please note that a change of address may delay delivery by up to two weeks.


Other problems
Contact us cocomystery@outlook.com